Common Questions

Our knowledgeable and courteous customer service professionals are committed to answering all of your questions in a timely manner.

1. How do I make an appointment?

The BEST way to make an appointment is to call us at 828-893-7387 and talk to us directly. You can also use our free PetDesk app if you’re already a client or click the “REQUEST APPOINTMENT” button in the upper corner of our website, and we’ll call you back during our next business day.

2. What is your payment policy?

Payment is due when services are rendered. We accept cash, checks and credit/debit cards. Additionally, we offer Care Credit & ScratchPay.  We also have working relationships with local lenders Lendmark and Heritage Financial – who approve over 98% of our clients for emergency loans in access of $1,000.00 in minutes.

3. Can I get health insurance for my pet?

ABSOLUTELY! In fact, we recommend it! We offer Pet’s Best Insurance to help you be prepared for both, planned and unplanned veterinary expenses.  They have several plans for literally every budget. CLICK HERE to receive an exclusive discount today!!

Our Precious Patients

Here's just a few of the wonderful furry creatures God has given us the honor and pleasure of meeting, healing and keeping healthy for their beloved humans